Eassos FAQs

In case you lose license code, you need to contact Eassos technical support with your purchase order details, so that they can re-send it to you.

If you get the invalid code error, please try again with these tips:

• Copy and paste the license code instead of typing manually in the dialog box.
• Please make sure there are not extra spaces or characters along with the code while copying the license code.
• Please make sure the license code matches the software you are trying to register.
• If these still do not help, please contact our support team for further assistance.

In this case, we can exchange for you directly if the two products have the price difference within $10. Beyond this, you need to pay price difference for swap.

We only charge the price listed on the site, and the extra part might be tax or Extended Download Service.
The tax is charged according to user' local tax law by MyCommerce. If you have tax-exempt qualification, you can remove the tax. For more information: https://shopper.mycommerce.com/checkout/help/vat_zero_rating
The Extended Download Service is an optional service offered by payment platform MyCommerce with extra cost. This service keeps a backup copy of files you may re-download for two years. If you don't need the service, you can remove it from your shopping list. All products on Eassos website can be downloaded at any time for free.

If you want to upgrade software to an upper edition, please contact the support team for help.

The reasons might be:

• The license code may go to your Spam folder, please check it there.
• You provided an invalid email address when you place the order.
• The order has been paid successfully.

Yes. You can always get normal update version of the software free of charge. Your license code is still valid for the updated version.

We provide free trial versions for all products to help users to get a clear idea before purchase. The trial version has very few functional differences from the registered version,. After placing an order successfully, you'll receive license code to remove limitations of the trial version.

It's electronic delivery. The software can be downloaded from our website free of charge and license code is sent via email automatically after purchase.

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.

100% safe. We entrust MyCommerce to manage our deals. All data exchanged during the payment process is SSL-secured, and you'll be connected to the SECURE page to enter personal information so that data is sent securely via the Internet.

Eassos products offer extensive test versions and free versions so that customers can test whether they work as expected before purchase. Based on this "try-before-you-buy" system, Eassos provides 30-day Money Back Guarantee. Refund won't be granted in following circumstances:

• You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
• You changed your mind after placing an order.
• You failed to receive the license code and didn't try contacting our support team.
• You request a refund for technical issues, but fail to provide any details for troubleshooting the problem or decline to apply solutions provided by support team.
• Refund for part of a bundle.
• The purchase exceeds the specified money-back-guarantee period.
• The purchased product has been successfully used by the customer and performed its intended task.
• You failed to read product introduction before purchasing and thus leading to dissatisfaction with the product.

For any situations not explained here, please refer to the full version of Eassos Refund Policy.