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I lost my license code. How can I get it again?
In case you lose license code, you can contact our support team with your purchase order details such as order ID, we will send the license code to you again.
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Why is the license code invalid?
If you get the invalid code error, please try again with these tips:
1. Copy and paste the license code instead of typing manually in the dialog box.
2. Please make sure there are not extra spaces or characters along with the code while copying the license code.
3. Please make sure the license code matches the software you are trying to register.
If these still do not help, please contact our support team for further assistance.
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What to do if I purchased the wrong software?
In this case, we can exchange for you directly if the two products have the price difference within $10. Beyond this, you need to pay price difference for swap.
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Why am I charged more than the price listed on your site?
We only charge the price listed on the site, and the extra part might be tax or Extended Download Service.
The tax is charged according to user' local tax law by CleverBridge. If you have tax-exempt qualification, you can remove the tax. For more information:
Digital River Tax Calculation InformationThe Extended Download Service is an optional service offered by payment platform CleverBridge with extra cost. This service keeps a backup copy of files you may re-download for two years. If you don't need the service, you can remove it from your shopping list. All products on our website can be downloaded at any time for free.
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Can I upgrade my software to a higher edition?
If you want to upgrade software to a higher edition, for example, upgrade Standard Edition to Professional Edition, please contact the support team for help.
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Why didn't I receive the license code?
The reasons might be:
- The license code may go to your Spam folder, please check it there.
- You provided an invalid email address when you place the order.
- The order hasn't been paid successfully.
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Do you provide free update?
Yes. You can always get normal update version of the software free of charge. Your license code is still valid for the updated version.
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How can I evaluate your products before purchasing?
We provide free trial versions for all products to help users to get a clear idea before purchase. The trial version has very few functional differences from the registered version. After placing an order successfully, you'll receive a license code to remove limitations of the trial version.
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What's the product delivery policy?
It's electronic delivery. The software can be downloaded from our website free of charge and the license code is sent via email automatically after purchase.
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What payment methods do you support?
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.
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Is it safe to purchase via your website?
100% safe. We entrust CleverBridge to manage our deals. All data exchanged during the payment process is SSL-secured, and you'll be connected to the SECURE page to enter personal information so that data is sent securely via the Internet.
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What is your refund policy?
We offer 30-day Money Back Guarantee, and you can refer to our
Refund Policy. If you encounter technical issues and need help, feel free to contact our support team please, and you will usually get response within one business day.
DiskGenius
DiskGenius Free
DiskGenius Standard
DiskGenius Professional
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